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Advantage Solutions Partner Account Manager - Video & Broadband Services in Denver, Colorado

Summary

Partner Account Manager – Video and Broadband Services

The Partner Account Manager functions as the Client Services Manager for a specific Telco Partner Account Team, and as the Field Manager for a team of employees. The primary role is to provide leadership and development to a remote team of Territory Sales Managers (TSMs) who drive sales results for the assigned client program in various dealers and National Retail stores. The Partner Account Manager will be the liaison between the field team and client and is responsible for all client reporting and performance metrics. Measurements of success will be based driving internet and video services sales through the dealers in National Retail locations.

In addition to driving results, you will be expected to partner with dealers and client management in coaching dealers on the executing the optimal selling model to drive video and broadband services for consumers. Dealers execute their sales in a retail environment so expect to work retail hours including weekends with the typical work week being Wednesday through Sunday.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

  • Competitive pay rates

  • Bonus incentives for specific KPIs

  • Full-Time Benefits (Medical, Dental, Vision, Life)

  • 401(k) with company match

  • Cell phone allowance

  • Generous Paid Time-Off

  • Sign on bonus

Essential Job Duties and Responsibilities

  • Drive accountability for meeting and exceeding sales targets and develop action plans for underperforming locations.

  • Develop and cultivate relationships with local dealer offices and leadership to drive mindshare, sales performance and quality sales.

  • Identify business opportunities through partnering with existing dealers, onboarding and launching new dealers to success. Ability to “Show them how it’s done.”

  • Act as an advocate for our client by going the extra mile and earning customer’s loyalty every day.

  • Manage Client Account to ensure needs are being met and additional opportunities are identified.

  • Effective hiring, schedule management, training, personnel development and program oversight of the account.

  • Conduct regular coaching sessions and 1:1 with your TSM team to discuss strategies for ongoing improvement in addition to regular visits re: Coaching/Accountability/Motivation.

  • Evaluate TSM performance through market visits.

  • Effectively, efficiently, and proactively manage your Account. Identify training and sales opportunities; create and execute ROI based action plans.

  • Training of TSM team in areas of Dealer and Retail store relationship building, product knowledge, and selling skills.

  • Maximize client ROI by efficiently managing specific budgets for incentives, travel, and other costs.

  • Meet with the client and present execution performance on a regular basis.

  • Analyze data and develop appropriate plans in order to drive KPI’s.

  • Oversees a remote field team of up to 10 Territory Sales Managers.

  • Out of market travel varies from 50% to 75% each month.

Qualifications

  • 5+ years of sales and/or sales management experienceon a video service, telecommunications service or subscription-based servicein a retail, call center, or indirect environment.

  • 3+ years experience of managing a team of 6-12 people (remotely preferred).

  • S in Business, Marketing, or related field preferred.

  • Very strong oral and written communication skills.

  • Demonstrate strong and effective active listening, selling andpresentation skills.

  • Proven ability to build strong working relationships with dealer owners and client contacts.

  • Ability to analyze various forms of sales reports; identify and present opportunities and highlights.

  • Dynamic, highly motivated individual with the integrity and passion to succeed.

  • Strategic, highly organized, effective time manager, and goal-oriented with proven results.

  • Ability to understand the competition and how to position our dealers to succeed in a competitive marketplace.

  • Ability to have a financially focused discussion that results in building a business plan with the local dealer and executing that plan.

  • Proficient with Outlook, Excel, Word and PowerPoint.

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Partner Account Manager functions as the Client Services Manager for a specific Telco Partner Account Team, and as the Field Manager for a team of employees. The primary role is to provide leadership and development to a remote team of Sales and Training Specialists who drive sales results for the assigned client program in various call centers. The Partner Account Manager will be the liaison between the field team and client, and is responsible for all client reporting and performance metrics.

While specific duties vary based on partner and client requests each month, this position works directly with client partners and call centers, and their employees on behalf of our client. Measurements of success will be based on the ability to effectively and efficiently manage the Account, Specialists field team and positively impact the quantity and quality of sales.

Compared to the Sr. Partner Account Manager, this role typically manages a smaller number of direct reports (8-10) and scope of business.

Essential Job Duties and Responsibilities

Effective hiring, on-boarding, scheduling, training, performance management, personnel development, and oversight of all direct reports.

  • Ongoing training of Specialist team in the areas of Call Center relationship building, product knowledge, data analysis, incentives, training, and selling skills.

  • Conduct regular coaching sessions and 1:1 meetings with Specialists to discuss strategies for continual improvement: Coaching/Accountability/Motivation.

  • Evaluate Specialists performance via market visits and engage local Call Center management to collect specific feedback.

  • Work with each Specialist to help create and implement local strategies, goals, incentives, and budgets to further improve sales or in response to low performance trends.

Build and maintain strong and value added client relationships and demonstrate program ROI through strong integrity, sales results, dependability, and product/service expertise.

  • Maximize client ROI by efficiently managing Specialist schedules, territories, and key focus.

  • Manage Client Account to ensure needs are being met and additional opportunities are proactively identified and addressed.

  • Regularly meet with the client and present team execution and sales performance summaries in both formal and informal environments.

  • Report out against and track all client mandated objectives and requests in a timely manner.

Proactively analyze data to develop and execute appropriate plans to drive program performance to meet or exceed sales and/or training targets

  • Document and quantify opportunities, share best practices within your Telco Channel and other Telco Channels. Communicate challenges and recommendations both internally to management and to client teams.

  • Efficiently, and proactively manage the Account by identifying training and sales opportunities; create and execute ROI based action plans.

Develop and maintain strategic relationships with key Call Center contacts and management.

  • Work directly with client partner front-line employees, coaches, supervisors, managers and senior management to transfer product knowledge and increase sales of the Client’s products and services. Educate Associates and Management on how to sell, market, and activate the client’s products and services.

Budget, forecasting, travel, and incentive budget responsibility for the Client Account.

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

Travel up to 75%

Minimum Qualifications

Education Level: (Required) Bachelor's Degree or equivalent experience

Field of Study/Area of Experience: Business, Marketing, or related field preferred

5+ years of experience in sales management of a technical product or service in a retail, call center, or indirect environment

5+ years of training experience of a technical product or service in a retail, call center, or indirect environment

5+ years of experience managing a team of 10+ people with a sales quota (remote management experience preferred)

5+ years of experience recruiting, training, and performance management leading up to termination

3+ years of territory management experience

Experience selling/training on a service that requires a contract and installation

Skills, Knowledge and Abilities

  • Strong written communication and verbal communication skills

  • Ability to direct, lead, coach, and develop people

  • Well-organized, detail-oriented, and able to handle a fast-paced work environment

  • Strong prioritization skills

  • Ability to make oral presentations

  • Track record of building and maintaining customer/client relationships

  • Ability to gather data, to compile information, and prepare reports

  • Analytical and research Skills

  • Ability to visualize and plan objectives and goals strategically

  • Team building Skills

  • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines

  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Job Locations US-CO-Denver

Primary Posting Location : City Denver

Primary Posting Location : State/Province CO

Primary Posting Location : Country US

Requisition ID 2020-304887

Position Type Full Time

Category Client Services/Account Management

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