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Job Information

Advantage Solutions Associate Relations Partner I - Remote in Austin, Texas

Summary

Associate Relations Partner I - Remote

At our Company, we grow People, Brands, and Businesses! We are seeking adedicated Associate Relations Partner Ito provide general support for the Tier 2 associate relations function, to include, but not limited to review and processing of involuntary terminationsand disciplinary actions, completion of standard separation agreements as requested, associate relations intake and assignment/escalation as needed, unemployment claims response; assists with and/or responds to escalated associate relations questions; and assists with and/or handles associate relations investigations with appropriate oversight.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

  • Full-Time Benefits (Medical, Dental, Vision, Life)

  • 401(k) with company match

  • Training and Career Development

  • Generous Paid Time-Off

Responsibilities:

  • Assists with and or responds to Tier 2 employeerelations questions and assists with and/or handles Tier 1 employee relations investigations with appropriate oversight.

  • Review and processing designated terminationsand disciplinary actions.

  • Completion of standard separation agreements as requested.

  • Employee relations intake and assignment/escalation as needed.

  • Processing unemployment claims and coordinating hearings, and electronic file maintenance.

  • Other administrative duties as assigned.

Qualifications:

  • Bachelor’s Degree preferred or equivalent experience.

  • 1-3 years ofentry levelHuman Resources experience.

  • Intermediate Level Microsoft Office Applications with Word/Excel.

  • Excellent attention to detail, ability to prioritize work and exceptional customer services skills.

  • Ability to exercise sound judgment.

  • Paramount sensitivity to and ability to maintain confidentiality.

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Employee Relations Specialist I provides general administrative support for the Employee Relations function, to include, but not limited to electronic file maintenance, review and processing of designated terminations, completion of standard separation agreements as requested, employee relations intake and assignment/escalation as needed, daily administrative support, and other administrative duties as assigned; assists with and/or responds to Tier 1 employee relations questions; and assists with and/or handles Tier 1 employee relations investigations with appropriate oversight.

Essential Job Duties and Responsibilities

Employee Relations Administrative Support

  • Intake employee relations questions/ matters received through various means including phone, email, and Help Desk tickets) and assign/escalate to relevant Employee Relations team member as appropriate

  • Process terminations to include reviewing designated terminations (which may include job abandonment and non-communication termination requests) submitted by management to confirm accuracy and completion of documentation and termination coding; sending relevant communications to the impacted associate; and based on state requirements, working with Payroll to order final checks and creating and sending state separation notices.

  • Track, upload, and maintain manual and electronic employee documents, files, and records to further recordkeeping compliance, data integrity, and reporting capabilities

  • Create Help Desk tickets (or other relevant system) to process associate changes as needed and work with Enterprise Business Solutions (EBS) to confirm accurate and complete processing of submissions

  • Process and respond to requests for personnel files from current and former associates

  • Complete administrative tasks such as completion of assigned severance agreements, mailings, policy updates, etc.

Business/Associate Support

  • Assist with and/or respond to Tier 1 employee relations questions [Tier 1 questions are considered non-complex or have known answers]

  • Assist with and/or handle Tier 1 employee relations investigations with Employee Relations team member appropriate oversight [Tier 1 investigations are considered non-complex]

Miscellaneous

  • Provide other administrative support to the Employee Relations Team/function as needed

  • Backup support to Unemployment Specialist

  • Support team on special projects as assigned

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

Education Level: (Required): Associate's Degree or equivalent experience

(Preferred): Bachelor's Degree orequivalent experience

1-3 years of experience in Human Resources or Office Administration

Skills, Knowledge and Abilities

  • Excellent attention to detail

  • Excellent written communication and verbal communication skills

  • Excellent customer service orientation

  • Good interpersonal skills

  • Strong prioritization skills

  • Decision making skills

  • Team building Skills

  • Ability to understand and follow specific instructions and procedures

  • Ability to exercise sound judgment

  • Ability to gather data, to compile information, and prepare reports

  • Ability to deliver a high level of service and quality

  • Ability to work effectively with management

  • Ability to research and analyze data effectively

  • Well-organized and able to handle a fast-paced work environment

  • Paramount sensitivity to and ability to maintain confidentiality

  • Flexible and adaptable, able to change and alter according to changes in projects or business environment

  • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines

  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable federal, state and local laws. Accordingly, background checks are processed in accordance with applicable federal, state and local laws. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment. Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.

Job Locations US-TX-Dallas | US-TX-Austin | US-TX-Houston | US-TN-Brentwood | US-CA-Irvine | US-UT-Salt Lake City | US-AZ-Phoenix

Primary Posting Location : City Dallas

Primary Posting Location : State/Province TX

Postal Code 73301

Primary Posting Location : Country US

Requisition ID 2022-408570

Position Type Full Time

Category Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)

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